So we've had Farscape: Season 1 Disk 4 sitting in our Netflix queue for almost two months now.

It's kind of hard to watch a series out of sequence, so we've been waiting....and waiting....and waiting for them to ship it, but every time they keep skipping it saying "very long wait". Of course disk 5, 6, and so on are available now...but that elusive disk 4 always seems to escape our grasp. And it's kinda pissing us off.

No problem right? we'll just drop them an email, I mean after all they should be web savvy, technologists that embrace the ease and simplicity of online life. The answer I'm afraid is NOPE. When you go to Netflix and click on Help, nothing obvious comes up. If you click on "contact us" nothing obvious applies, even when you select your account your driven to a page with links to online tools but nothing to address a queue that refuses to actually give you what you want in a reasonable amount of time.

It turns out, in order to get to the magical page with links to different email web forms you need to search the help for "customer service" (email also works) and then select How do I contact customer service.

Really, did it have to be that hard? It was almost easier for me to cancel AOL than find the right stupid place to wonder why it takes 2 months to rent a DVD.